The ISO 9001 serves two fundamental purposes:

  • It demonstrates your organization's ability to meet all customer and legal requirements related to your products, which includes all goods and services; and
  • It aims to enhance your customers' satisfaction towards your product, where this is achieved by determining and meeting all customer and legal requirements related to the products.

Most countries have used these inherent characteristics of the ISO 9001 standard to regulate their respective economies to their benefits. By requiring a certification to the ISO 9001 standard, regulators from the governments are able to optimize their markets by ensuring that

  • only quality products are allowed to enter their local economies so that there will be less consumer-related issues, and
  • all local statutory and regulatory requirements related to the products are complied with.

Not only international economies are benefiting from the ISO 9001 standard, local organizations are also able to control the quality of all products that enter into their organizations through the purchasing process where suppliers of goods and services can also be made to comply with related legal requirements.

All of this control reduces the cost of managing and doing business, and therefore increasing the bottomline. ISO 9001 may be used to optimize your operations if understood and used correctly.