Top management reviews the quality management system at planned intervals in order to ensure its continuing suitability, adequacy and effectiveness. This review includes assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives. The management reviews are usually chaired by the [CEO/Managing Director] and attended by the Management Representative, Document Controller and members of the Quality Management System Committee.

Management Representative (with the assistance of the QMS Committee) provides the following inputs for the management review

  • Customer feedback
  • Process performance and product conformity
  • Status of preventive and corrective actions
  • Follow-up actions from previous management reviews
  • Changes that could affect the quality management system;
  • Recommendations for improvement

The outputs from the management review include decisions and actions related to the

  • improvement of the effectiveness of the quality management system and its processes,
  • improvement of product related to customer requirements, and
  • resource needs.

Management reviews are basically a top-level review of the last period's performance results of the QMS as a whole. The main objective is to discover opportunities for improvement. Since this is a top-level review meetings where decisions are made, a lot can be achieved for the QMS. So take full advantage of them in order to enhance your QMS further.